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Shipping Policy

Last updated: June 13, 2026

This Shipping Policy outlines our shipping methods, delivery times, and related information for Glyco Harmony orders.

1. Shipping Destinations

We ship Glyco Harmony to addresses within the United States and to select international destinations. If you are unsure whether we ship to your country, please contact us before placing your order at support@glycohormony.com.

2. Shipping Rates

3. Order Processing Time

Orders are typically processed within 1 to 2 business days from the time of purchase. Orders placed on weekends or holidays will be processed on the next business day.

You will receive an order confirmation email immediately after purchase. A separate shipping confirmation with a tracking number will be sent once your package has shipped.

4. Estimated Delivery Times

These are estimates only. Actual delivery times may vary based on the destination, carrier performance, customs processing, weather, holidays, and other circumstances beyond our control.

5. Tracking Your Order

Once your order ships, you will receive an email containing a tracking number and a link to the carrier's tracking page. Please allow 24 hours for the tracking information to become active in the carrier's system.

If you do not receive a tracking number within 3 business days of placing your order, please contact us at support@glycohormony.com.

6. Shipping Carriers

We use trusted carriers including the United States Postal Service (USPS), UPS, and FedEx for domestic shipments. International shipments are handled by USPS International and partner carriers.

7. Customs, Duties, and Taxes (International Orders)

International orders may be subject to customs fees, import duties, taxes, and other charges imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping fee. We have no control over these charges and cannot predict their amount.

8. Address Accuracy

Please double-check your shipping address before placing your order. We are not responsible for orders shipped to incorrect addresses provided at checkout. If you notice an error, contact us immediately at support@glycohormony.com — we can update the address before the order ships, but cannot redirect packages already in transit.

9. Lost or Stolen Packages

If your tracking shows the package was delivered but you cannot locate it, please:

  1. Check with neighbors and household members
  2. Look around your property for safe drop-off locations
  3. Contact the carrier directly with the tracking number
  4. Contact us at support@glycohormony.com if you still cannot locate the package

For packages confirmed lost in transit, we will arrange a replacement at no cost to you.

10. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund.

11. Returned Packages

If a package is returned to us due to an incorrect address, refused delivery, or failure to claim from the post office, we will contact you to arrange reshipment (additional shipping charges may apply) or to process a refund of the product price (excluding shipping).

12. Questions?

For any shipping-related questions, contact us at support@glycohormony.com. We typically respond within 1 business day.